Desktop Technician III
Under the guidance of the Manager IT Service Delivery, the Desktop Technician III position will be responsible for supporting MIHS service operations by supporting and maintaining integrated IT hardware and software systems and various desktop office suite products. This position will analyze configuration and/or performance problems using specialized diagnostic tool sets to enable hardware and software functionality, while providing excellent customer service. This position has extensive customer contact with business stakeholders and customers relating to IT equipment located throughout the MIHS campus, as well as remote sites. Assists with troubleshooting and problem solving moderately complex issues and serves as a resource to other Desktop Technicians in resolving issues.
Requires a High School diploma or GED. An Associate's degree or higher, in Information Technology or related field is preferred. Must have a minimum two (2) years' experience providing desktop hardware and software support, including break/fix troubleshooting; OR an Associate's degree or higher in an IT related field plus one (1) year of desktop hardware and software support experience. Must possess and maintain a valid Arizona Driver's License. Within 18 months in position must possess ITIL foundation certification. A+ certifications preferred. Must be able to demonstrate the ability to professionally handle multiple customer requests with different priorities and deadlines. Must be able to follow procedures for documenting, tracking, resolving and reporting problems through automated tracking system. Must have ability to recognize, analyze, and effectively solve problems in a timely and organized manner using ITIL best practices and procedures. Must be able to communicate clearly, both orally and in writing with customer community, teammates and technical personnel. Must participate in a 7x24 on-call rotation performing weekend and after-hours support. Requires the ability to read, write and speak effectively in English.
Living our values
At Maricopa Integrated Health System, our values inspire us to dream big and reach high. And we’re delivering some of the most sophisticated care in the country, while making a genuine difference in the lives of our patients and each other. That's the power of an environment driven by values like respect, leadership, compassion and education.
- Maricopa Medical Center, a critical care hospital - the largest teaching hospital in AZ
- The Arizona Burn Center, a nationally renowned regional burn center- 2nd largest in the nation
- A level 1 Trauma Center and emergency department
- The Arizona Children’s Center at MIHS, a 24/7 Level 1 Pediatric Trauma Unit
- The Comprehensive Healthcare Center
- The Desert Vista Behavioral Health Center
- 12 Family Health Centers located throughout Maricopa County
- Competitive wages
- Medical, dental and vision coverage
- Arizona State Retirement System Plan with a lifelong pension upon retirement
- Generous PTO + 10 holidays per year