Job Description

Supervisor Patient Registration
Req #: 21341
Department: Patient Access Services - Pre-Processing Center
Facility Name: Comprehensive Healthcare Center (CHC)
City: Phoenix
Schedule: Regular - Full Time 40 Hours Per Week
Shift: Days
Salary: E06 $43,199 - $64,799
Job Details:
  • Under the direction of the Manager Patient Registration, the Supervisor Patient Registration supervises Patient Service Specialists, Referral Specialists and Appointment Schedulers. Provides back-up coverage for all functions to enable the department to achieve its productivity and financial goals. This position ensures effective and efficient processing of patient flow, front-end operations including patient registration, customer service, financial management and collections. Provides financial management training to staff and ensures that they fully understand the requirements for effective reimbursement and customer service. Effectively communicates patient financial requirements as needed to physicians, nurses and other members of the MIHS team. This position also facilitates communication between providers, their patients and other hospital staff. Performs quality checks on assigned staff to identify and resolve issues that threaten billing and reimbursement. Maintains employee department files and provide timely feedback to assigned staff.


    Requires a High school diploma or GED certificate. Prefer a Bachelor's degree in business, finance, health care profession or related field or experience equal to educational requirement. Must have a minimum of five (5) years' progressively responsible patient financial management and medical insurance experience related experience that demonstrates an understanding of the required knowledge, skills and abilities. Prefer experience in a supervisory capacity. Must have knowledge and understanding of insurance verification and DES/AHCCCS programs and eligibility factors. Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. Basic Math Skills required. Data collections, interpretation skills required. Must have the ability to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale. Must be approachable, people oriented, and a good listener. Must be able to communicate effectively and have excellent customer service skills. Must be a change agent able to develop, implement and maintain policies and processes. Requires the ability to be a creative, independent thinker. Must exhibit a high degree of professionalism, customer service, and enthusiasm. Must possess solid analytical and problem-solving skills. Requires the ability to read, write and speak effectively in English.

Living our values
At Maricopa Integrated Health System, our values inspire us to dream big and reach high. And we’re delivering some of the most sophisticated care in the country, while making a genuine difference in the lives of our patients and each other. That's the power of an environment driven by values like respect, leadership, compassion and education.

We are:
  • Maricopa Medical Center, a critical care hospital - the largest teaching hospital in AZ
  • The Arizona Burn Center, a nationally renowned regional burn center- 2nd largest in the nation
  • A level 1 Trauma Center and emergency department
  • The Arizona Children’s Center at MIHS, a 24/7 Level 1 Pediatric Trauma Unit
  • The Comprehensive Healthcare Center
  • The Desert Vista Behavioral Health Center
  • 12 Family Health Centers located throughout Maricopa County
Come live these values and enjoy:
  • Competitive wages
  • Medical, dental and vision coverage
  • Arizona State Retirement System Plan with a lifelong pension upon retirement
  • Generous PTO + 10 holidays per year
MIHS is an equal opportunity employer.

Application Instructions

Please click the link below to apply for this opportunity. You will be directed to our careers website to apply online. We look forward to hearing from you!

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