Job Description

Service Desk Technician II
Req #: 21900
Department: IT Service Management
Facility Name: Maricopa Medical Center
City: Phoenix
Schedule: Regular - Full Time 40 Hours Per Week
Shift: Varied
Salary: N14 $19.16 - $28.75 per hour
Hours:
Job Details:
  • Under the direction of the Call Center Supervisor, the Service Desk Technician II position will be responsible for supporting MIHS service operations by managing incoming incidents and requests from customers who require computer or systems assistance, while providing excellent customer service. This position has extensive customer contact with business stakeholders and customers relating to different specialized equipment located throughout the MIHS campus and remote sites; and will also support the IT Desktop Technician team with standard or routine hardware or software tasks.

    Qualifications:

    Requires a high school diploma or GED. An Associate's degree or higher in Information Technology or related field is preferred and may substitute for required experience. Must have a minimum of one (1) year experience within a technical IT Help Desk/Service Desk operation, preferably in a healthcare environment. ust be able to work independently in the absence of direct supervision, especially during the evening and weekend shifts. Must have knowledge of high volume technical and customer support call center ticketing systems. Must have experience troubleshooting and problem solving customer issues in a technical environment. Must have experience with current Microsoft products. Good problem solving, communication and time management skills. Ability to handle oneself in a professional manner working in a highly stressful environment. Familiarity with ITIL/ITSM processes a plus. Must have a broad understanding of information technology and the ability to adapt to new technologies. Able to deal with ambiguity and change. Must possess ability to function independently and collaborate effectively on a team. Overtime and/or weekend work may/will be required depending on the shift schedule. Must be flexible when necessary to support varied shifts. Must abide by the ethics code of MIHS Code of Conduct and Ethics policy #01305 on confidentiality. Requires the ability to read, write and speak effectively in English.



Living our values
At Maricopa Integrated Health System, our values inspire us to dream big and reach high. And we’re delivering some of the most sophisticated care in the country, while making a genuine difference in the lives of our patients and each other. That's the power of an environment driven by values like respect, leadership, compassion and education.

We are:
  • Maricopa Medical Center, a critical care hospital - the largest teaching hospital in AZ
  • The Arizona Burn Center, a nationally renowned regional burn center- 2nd largest in the nation
  • A level 1 Trauma Center and emergency department
  • The Arizona Children’s Center at MIHS, a 24/7 Level 1 Pediatric Trauma Unit
  • The Comprehensive Healthcare Center
  • The Desert Vista Behavioral Health Center
  • 12 Family Health Centers located throughout Maricopa County
Come live these values and enjoy:
  • Competitive wages
  • Medical, dental and vision coverage
  • Arizona State Retirement System Plan with a lifelong pension upon retirement
  • Generous PTO + 10 holidays per year
MIHS is an equal opportunity employer.

Application Instructions

Please click the link below to apply for this opportunity. You will be directed to our careers website to apply online. We look forward to hearing from you!

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