Living our values
Customer Service Representative Sr.
|Req #: ||21713 |
|Department: ||Patient Financial Services |
|Facility Name: ||Behavioral Health Annex |
|City: ||Phoenix |
|Schedule: ||Regular - Full Time 40 Hours Per Week |
|Shift: ||Days |
|Salary: ||N11 $14.73 - $22.10 per hour |
|Hours: || |
|Job Details: || |
Under the general direction of the Manager Cash Applications & Customer Service and the Supervisor Cash Posting, the Sr Customer Service Representative handles patient/guarantor questions/inquiries, in an accurate and timely manner. Questions/inquiries include patient calls or walk-in visitors, and correspondence regarding the hospital or outpatient bills for services given at one of the Maricopa Integrated Health System facilities/departments. Responses to inquiries includes helping the patient understand their bill, assisting with financial assistance applications, receiving and processing patient payments and setting up payment plans when necessary.
Requires a High School diploma or GED. Prefer an Associates or Bachelor's degree. Must have at least two (2) years or progressively responsible hospital billing/collection/customer service or Hospital registration experience that demonstrates an understanding of the required knowledge, skills and abilities. Certified Revenue Cycle Technician through the Healthcare Financial Management Association (HFMA) is preferred. Proficient in all areas and work flows related to Registration, Financial Counseling, and Business Office including Billing, Collection and Payment Posting. Must be able to communicate clearly, both orally and in writing, with patients/guarantors, outsource agencies, insurance plans, payers, attorneys, and/or various departments within the Health System. Must demonstrate the knowledge needed to provide correct answers to patient questions in relations to Medicare, AHCCCS, Commercial, Managed Care, Work Comp and self-pay bills. Should be able to resolve billing complaints and handle the action needed to correct/adjust the patient accounts as needed. Must understand the MIHS financial assistance discount policy (aka Sliding Fee Program) and apply discounts appropriately as needed. Must have working knowledge of Fair Debt Practices and guidelines as it relates to Health Care providers. Must be proficient in basic computer skills, Outlook, Word, Excel, automated eligibility systems, and manage working in multiple software applications as well as insurance payer websites. Requires the ability to read, write and speak effectively in English.
At Maricopa Integrated Health System, our values inspire us to dream big and reach high. And we’re delivering some of the most sophisticated care in the country, while making a genuine difference in the lives of our patients and each other. That's the power of an environment driven by values like respect, leadership, compassion and education. We are:
Come live these values and enjoy:
- Maricopa Medical Center, a critical care hospital - the largest teaching hospital in AZ
- The Arizona Burn Center, a nationally renowned regional burn center- 2nd largest in the nation
- A level 1 Trauma Center and emergency department
- The Arizona Children’s Center at MIHS, a 24/7 Level 1 Pediatric Trauma Unit
- The Comprehensive Healthcare Center
- The Desert Vista Behavioral Health Center
- 12 Family Health Centers located throughout Maricopa County
- Competitive wages
- Medical, dental and vision coverage
- Arizona State Retirement System Plan with a lifelong pension upon retirement
- Generous PTO + 10 holidays per year
MIHS is an equal opportunity employer.